We set out the site before the buildings: phasing, guest and staff circulation, service routes, F&B mix and back-of-house capacity, tested against how the property will trade. The result is a master plan the operator can run and the design team can build — with fire, life-safety and construction programme held against one coordinated model.
Where we use it: resorts, hotels, mixed-use and retail developments.
We use BIM to connect architecture, interiors, MEP and specialist disciplines within one coordinated digital environment. Our team establishes Common Data Environments and ISO 19650 workflows, develops and reviews BEPs, and uses data-driven design to improve coordination and reduce construction risk. Beyond delivery, we structure project information to support future asset and maintenance systems — helping hotel and resort owners reduce cost, improve efficiency and protect their investment throughout the building lifecycle.
Where we use it: owners, operators and design teams on any building type.
We act as the client's design representative, managing and coordinating disciplines from design through construction and handover. Our services include tender management and adjudication, design and construction drawing reviews, contractor shop drawing reviews, quality control and on-site installation oversight. By maintaining operational intent throughout delivery, we help ensure that what is designed, coordinated and ultimately built performs as intended.
Where we use it: any new build or fit-out — hospitality, workplace, venue and retail.
Kitchens, bars and service areas planned around how they operate — cover counts, flows, equipment and services resolved before construction. From restaurants, bars and production kitchens to service, storage and back-of-house areas, we bring together guest experience, operational flow, equipment planning and technical requirements to create efficient, commercially considered and buildable F&B spaces.
Where we use it: hotels and resorts, staff restaurants, stadium concourses and restaurant groups.
We develop site-wide waste management strategies based on how each hospitality operation actually functions. Our team assesses waste flows, collection points, segregation, storage and back-of-house movement, while considering locally available waste equipment, collection vehicles and municipal requirements. The result is a practical, coordinated strategy that integrates waste management seamlessly into the overall resort or hotel design.
Where we use it: resorts, stadiums, campuses and mixed-use developments.
We turn a brand standard into a buildable local prototype, then roll it out across sites — localising equipment, furniture and materials to bring store costs inside budget without losing brand compliance, and managing capex, programme and contractors to a fixed opening date.
Where we use it: QSR, coffee and retail brands entering new markets or opening multiple sites.
We connect operational strategy directly with design, using real hospitality data to determine laundry capacity, linen flows, housekeeping facilities, storage and distribution requirements. By understanding how the hotel or resort will operate from the outset, we develop efficient, right-sized solutions that reduce unnecessary space, equipment and operational costs while supporting the property throughout its lifecycle.
Where we use it: resorts, hotels and large residential schemes.
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Operational design and BIM consultancy · UK